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prescriva

Terms and Conditions

Last Updated: April 4, 2026

Please read these Terms and Conditions (“Terms”) carefully before using the website and services offered by Blue Oak Services LLC dba Prescriva, a California limited liability company (“Prescriva,” “we,” “us,” or “our”). By accessing or using our website at prescriva.com (the “Site”) or any of our services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION XX) THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

I. Introduction

These Terms and Conditions (the “Terms”) describe your rights and responsibilities when using the Prescriva website (“Site” or “Platform”) and all related services, features, content, and applications (collectively, the “Services”) operated by Blue Oak Services LLC dba Prescriva, a California limited liability company (“Prescriva,” “we,” “us,” or “our”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue use of the Services immediately.

Prescriva is intended for specific non-emergency medical conditions. If you believe you are experiencing a medical emergency, please dial 911 or contact your local emergency services immediately.

II. Mandatory Arbitration Notice

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION (SECTION XX) THAT INCLUDES A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. THESE PROVISIONS REQUIRE THE USE OF INDIVIDUAL ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY ACCEPTING THESE TERMS, YOU EXPRESSLY AGREE TO BE BOUND BY THE MANDATORY ARBITRATION PROVISION AND THE CLASS ACTION WAIVER.

Please read Section XX carefully before using our Services. You have the right to opt out of arbitration within thirty (30) days of first accepting these Terms.

III. Modification of Terms

We reserve the right to update or modify these Terms at any time in our sole discretion. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice (such as email notification or a prominent notice on the Site).

Your continued use of the Services after any modifications become effective constitutes your acceptance of the revised Terms. If you do not agree with the modified Terms, you must stop using the Services and cancel your account.

IV. Description of Services and MSO Structure

Prescriva operates as a management services organization (“MSO”) that provides technology, marketing, and administrative support services to facilitate access to telehealth consultations and compounded pharmaceutical products. Prescriva does not provide any healthcare services, is not a medical practice, and is not licensed to practice medicine in any jurisdiction. Prescriva does not employ clinicians or any healthcare providers, does not make clinical decisions, and does not exercise control over the medical judgment of any healthcare provider.

All medical consultations, clinical evaluations, diagnoses, and treatment decisions are provided exclusively by licensed, independent healthcare providers through OpenLoop Health and its affiliated medical professional corporations (“Provider Network”). These healthcare providers maintain full autonomy over all clinical decisions and are solely responsible for the healthcare services they provide to you.

Prescription medications, when prescribed by a Provider Network clinician, are dispensed by state-licensed 503A compounding pharmacies in compliance with applicable state and federal law. Prescriva does not dispense, compound, or distribute medications.

The Services provided by Prescriva include, but are not limited to:

  • Website and technology platform operation
  • Patient intake and health assessment facilitation
  • Appointment scheduling and coordination
  • Billing and payment processing
  • Customer support and communication
  • Marketing and educational content

V. Eligibility

To use our Services, you must:

  • Be at least eighteen (18) years of age
  • Be a legal resident of the United States
  • Reside in a state where our Provider Network is licensed to provide telehealth services
  • Have the legal capacity to enter into a binding agreement under applicable law
  • Not be a person barred from using the Services under U.S. law

By using our Services, you represent and warrant that you meet all of the above eligibility requirements. We reserve the right to verify eligibility at any time and to refuse service if these requirements are not met.

VI. Service Availability

Our Services are available only in the United States and only in states where our Provider Network maintains active licensure. Service availability may vary by state due to differing telehealth regulations, prescribing laws, and pharmacy licensing requirements.

We make reasonable efforts to maintain uninterrupted availability of the Platform, but we do not guarantee that the Services will be available at all times. We may suspend or restrict access to some or all of the Services for scheduled or unscheduled maintenance, system upgrades, or other operational reasons without prior notice.

VII. Registration, User Accounts, and User Data

To access certain features of the Services, you may be required to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information during registration and in all health assessments
  • Maintain and promptly update your account information to keep it accurate and complete
  • Maintain the confidentiality and security of your account credentials
  • Notify us immediately of any unauthorized access to or use of your account
  • Accept full responsibility for all activity that occurs under your account

You acknowledge that providing false, misleading, or incomplete health information may result in inappropriate medical treatment and poses a serious risk to your health and safety. You are solely responsible for the accuracy of the information you provide.

We reserve the right to suspend or terminate any account that we reasonably believe contains inaccurate information or has been compromised.

VIII. Health Assessments

The health assessment available on the Prescriva Platform is a preliminary screening tool designed to collect relevant health information for review by licensed healthcare providers. Completing an assessment does not create a doctor-patient relationship between you and Prescriva. A provider-patient relationship may only be established between you and a licensed clinician within the Provider Network upon their independent clinical review.

Assessment results are based entirely on self-reported information you provide. Licensed clinicians within our Provider Network review assessment information and retain sole discretion over whether to prescribe any medication, recommend treatment, or decline to treat. There is no guarantee that you will receive a prescription as a result of completing an assessment.

X. Compounded Medications

Compounded medications available through our Services are prepared by state-licensed compounding pharmacies that operate under state and federal regulations, including Section 503A of the Federal Food, Drug, and Cosmetic Act.

Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, efficacy, or quality. Compounded medications are made based on individual prescriptions from licensed healthcare providers. You should discuss the specific risks, benefits, and alternatives of any compounded medication with your prescribing healthcare provider.

All prescription medications are dispensed according to applicable state and federal law and require pharmacist verification in accordance with applicable State Pharmacy Board requirements. Prescriva has no control over the compounding process and makes no representations or warranties regarding compounded medications.

XI. Payment, Billing, and Subscriptions

By purchasing through our Services, you agree to pay all charges at the prices in effect at the time of purchase. All prices are listed in U.S. dollars. We utilize third-party payment processors (including Stripe) to handle transactions securely. Prescriva does not store your full payment card information on our servers.

Subscriptions: Certain Services may be offered on a recurring subscription basis. If you enroll in a subscription, you authorize us to charge your designated payment method on a recurring basis (monthly, quarterly, or as otherwise specified) until you cancel. Subscription fees are non-refundable except as expressly provided in our Cancellation and Refund Policy.

Price Changes:We reserve the right to change our prices at any time. If you are on a subscription plan, we will provide you with at least thirty (30) days' notice before any price increase takes effect. Your continued use of the subscription after the price change constitutes acceptance of the new price.

Taxes: You are responsible for any applicable taxes associated with your purchase of the Services, unless otherwise stated.

XII. Cancellation and Refund Policy

If a licensed healthcare provider determines that you are not a candidate for treatment after reviewing your assessment, you are entitled to a full refund of your consultation fee.

You may cancel a subscription at any time. Cancellation will take effect at the end of the current billing period, and you will not be charged for subsequent periods. Refunds for partial billing periods are generally not provided unless required by applicable law.

For our complete cancellation and refund terms, please see our Cancellation and Refund Policy. For refund inquiries, contact help@prescriva.com.

XIII. Privacy and HIPAA

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information. Our Notice of Privacy Practices describes how your protected health information (PHI) may be used and disclosed, and your rights regarding that information, in compliance with the Health Insurance Portability and Accountability Act (“HIPAA”).

By using the Services, you acknowledge that you have reviewed and understand our Privacy Policy and Notice of Privacy Practices. California residents have additional privacy rights described in our California Privacy Statement.

XIV. Restrictions on Use

You agree not to:

  • Use the Services for any fraudulent, unlawful, or unauthorized purpose
  • Impersonate any person or entity, or misrepresent your identity, age, or health information
  • Attempt to gain unauthorized access to our systems, servers, networks, or other users' accounts
  • Interfere with or disrupt the operation of the Services
  • Use automated tools, bots, scrapers, or crawlers to extract data from the Site without our express written permission
  • Upload malicious code, viruses, or harmful content
  • Resell, redistribute, sublicense, or commercially exploit the Services or any content obtained through the Services without authorization
  • Attempt to obtain prescription medications for any purpose other than legitimate personal medical use
  • Share your account credentials or allow any third party to access your account
  • Use the Services to send unsolicited communications, advertising, or spam

Violation of these restrictions may result in immediate termination of your account and may be reported to appropriate law enforcement authorities.

XV. Licensing and User Content

Our Content: All content on the Site (including text, graphics, logos, images, software, audio, video, and the compilation thereof) is the property of Prescriva or its licensors and is protected by copyright, trademark, and other intellectual property laws of the United States and international jurisdictions. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your personal, non-commercial use, subject to these Terms.

Your Content: By submitting any content through our Services (including health assessment responses, communications, and reviews), you grant Prescriva a non-exclusive, royalty-free, worldwide license to use, store, and process such content as necessary to provide the Services and for our internal business operations. You retain ownership of your content. We will handle any health information you provide in accordance with our Privacy Policy and applicable law.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Site without our prior written consent.

XVII. Disclaimers of Warranties

MEDICAL DISCLAIMER: The information provided on our Site is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our Site.

NOT EMERGENCY SERVICES: Our Services are not designed for or intended to address medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on the Platform for urgent or emergency medical needs.

NO GUARANTEE OF RESULTS: Results from treatment may vary from individual to individual. We do not guarantee any specific health outcomes, weight loss results, or therapeutic benefits. Any testimonials or results shared on the Site represent individual experiences and are not indicative of typical results.

PLATFORM DISCLAIMER:THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PRESCRIVA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

HEALTHCARE PROVIDER DISCLAIMER: PRESCRIVA MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE QUALITY, ACCURACY, OR AVAILABILITY OF HEALTHCARE SERVICES PROVIDED BY THE PROVIDER NETWORK. ALL CLINICAL DECISIONS ARE MADE INDEPENDENTLY BY LICENSED HEALTHCARE PROVIDERS, AND PRESCRIVA IS NOT RESPONSIBLE FOR THEIR ACTS OR OMISSIONS.

XVIII. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF PRESCRIVA LLC, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES FOR ANY AND ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PRESCRIVA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00 USD).

IN NO EVENT SHALL PRESCRIVA OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF PRESCRIVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PRESCRIVA IS NOT LIABLE FOR ANY ACTS, OMISSIONS, ERRORS, OR NEGLIGENCE OF HEALTHCARE PROVIDERS, PHARMACIES, PAYMENT PROCESSORS, OR OTHER THIRD PARTIES WHO PROVIDE SERVICES THROUGH OR IN CONNECTION WITH OUR PLATFORM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

XIX. Indemnification

You agree to indemnify, defend, and hold harmless Blue Oak Services LLC dba Prescriva, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use of or access to the Services; (b) your violation of these Terms; (c) your violation of any rights of a third party, including any intellectual property or privacy right; (d) any content you submit through the Services; or (e) your provision of false or misleading health information.

XX. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

20.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to contact us at help@prescriva.com and attempt to resolve any dispute informally for at least sixty (60) days. Most disputes can be resolved without formal proceedings.

20.2 Binding Arbitration

If we are unable to resolve a dispute informally, you and Prescriva agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Prescriva shall be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall take place in Los Angeles County, California, unless the parties mutually agree otherwise or the AAA rules provide for a different location.

20.3 Waiver of Jury Trial

YOU AND PRESCRIVA AGREE TO WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Prescriva are instead agreeing that all disputes shall be resolved through arbitration as described above.

20.4 Class Action Waiver

YOU AND PRESCRIVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

20.5 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to help@prescriva.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your full name, mailing address, and a clear statement that you wish to opt out of this arbitration agreement.

20.6 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

XXII. Suspension and Termination

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms or any applicable law
  • Conduct that is harmful to other users, third parties, or us
  • Provision of false or misleading health information
  • Suspected fraudulent, abusive, or unauthorized use of the Services
  • Extended periods of inactivity

Upon termination, your right to use the Services ceases immediately. Sections of these Terms that by their nature should survive termination (including but not limited to limitation of liability, indemnification, arbitration, and intellectual property provisions) shall continue in full force and effect.

XXIII. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, Notice of Privacy Practices, and any other policies or agreements referenced herein, constitute the entire agreement between you and Prescriva regarding the Services and supersede all prior agreements and understandings.
  • Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
  • Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.
  • Force Majeure: Prescriva shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or internet service failures.
  • Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

XXIV. Pharmacy Partners

Prescriva does not own, operate, or control any pharmacy. Compounded medications prescribed through the Provider Network are dispensed by one of the following state-licensed 503A compounding pharmacies. The pharmacy that fulfills your prescription is selected by the prescribing licensed clinician based on clinical appropriateness, state licensing, and product availability, and may change from order to order.

Pharmacy partners are subject to change. For order-specific pharmacy information, please contact help@prescriva.com.

XXV. State Coverage

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

Service availability is governed by where the Provider Network maintains active licensure and where applicable state telehealth, prescribing, and pharmacy laws permit dispensing. We may add or remove states without notice. If a service is not available in your state at the time of your assessment, your licensed clinician will notify you and you will not be charged for that service.

XXVI. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or our Services, please contact us:

Questions about this document? Contact us at help@prescriva.com

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